FAQ for beginners
Plain answers to the questions beginners actually ask, grouped so you can jump to what you need.
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Is the spreadsheet the same as the agent?
No. The spreadsheet is for discovering items; the agent buys, inspects and ships them. You use them in that order.
Do I need an account to browse finds?
You can browse freely. An account is only needed when you place an order and want QC photos and shipping.
Which platforms can you buy from?
Taobao, 1688, Weidian, Tmall and Pinduoduo — five Chinese marketplaces from one account.
Is this the official site?
No. This is a partner guide. Account, payment, QC and shipping happen on the official website.
Buying
How do I turn a find into an order?
Copy the item’s link, paste it into the agent (or search by name), set size/colour/quantity, add a note, and pay for the item.
The same item has several links — which do I pick?
Compare photo count, stitching detail and update date, then weigh price and QC together. See the confidence method in Basics.
Can I buy several items and combine them?
Yes. Items wait in free storage, then you consolidate them into one parcel to save on shipping.
How soon is my order placed after I submit it?
We confirm and place your order within 24 hours of submission, and you can track each stage in your account.
What if my item isn’t on Taobao, 1688 or Weidian?
Use the ‘Fill & Buy’ form to enter the product details yourself. Note that we cannot purchase from cross-border shopping platforms, so confirm any unusual source first.
QC & shipping
What are QC photos?
Photos we take of your item before shipping so you can check colour, tags, stitching and obvious defects.
Can I get extra QC photos?
Yes. Ask before shipping if a detail matters — request more angles rather than approving when unsure.
How much is shipping?
It depends on weight, route and destination, so there is no single figure. Use the freight estimator and read the live quote.
How long does delivery take?
Timelines vary by route, customs and season. Plan with a range and track after dispatch.
Money & safety
What makes up my total cost?
The item cost (product price + domestic shipping to the warehouse), international shipping (by weight, method and destination), customs, plus anything optional you add.
Do you charge a service fee?
No. The official fees page states the agent service is free — there is no separate commission. You pay only for the item, international shipping and customs, plus anything optional.
What if my item arrives wrong or I want a refund?
Read the refund terms and returns & exchanges policies, and keep your order, QC and tracking records.
Are some items not allowed?
Yes. Check the prohibited items statement and your own country’s import rules before ordering.
Compiled from public materials as a pre-order reference — real fees, routes and policies come from the official pages.